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Overview
This course will help participants understand what diversity is all about and how they can help create a more diverse workplace.
Course Objectives
This course provides a comprehensive understanding of diversity and inclusion, covering key concepts and practical strategies.
Content
Getting Started
- Workshop Objectives
Understanding Diversity
- Related Terms and Concepts
- A Brief History
- A Legal Overview
Understanding Stereotypes
- Stereotypes vs. Biases
- Identifying Your Baggage
- Understanding What This Means
Breaking Down the Barriers
- Changing Your Personal Approach
- Encouraging Workplace Changes
- Encouraging Social Changes
Verbal Communication Skills
- Listening and Hearing; They Aren’t the Same Thing
- Asking Questions
- Communicating With Power
Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s Not What You Say It’s How You Say It
Being Proactive
- Encouraging Diversity in the Workplace
- Preventing Discrimination
- Ways to Discourage Discrimination
Coping with Discrimination
- Identifying If You Have Been Discriminated Against
- Methods of Reprisal
- Choosing a Course of Action
Dealing with Diversity Complaints as a Person
- What to Do If You’re Involved in a Complaint
- Understanding Your Role
- Creating a Support System
Dealing with Diversity Complaints as a Manager
- Recording the Complaint
- Identifying Appropriate Actions
- Choosing a Path
Dealing with Diversity Complaints as an Organisation
- Receiving a Complaint
- Choosing a Response
- Learning from the Complaint
You will learn how to
- Explain the definition, terms, and history of diversity.
- Describe the meaning of stereotypes and biases.
- List strategies for removing barriers.
- Use active listening skills to receive messages in a diverse population.
- Understand the importance of body language, both their own and that of others, and recognise its importance in interpersonal communications.
- Identify ways to encourage diversity in the workplace and prevent and discourage discrimination.
- Understand and respond to personal complaints and develop a support system to manage the resolution process.
- List the steps a manager should take to record a complaint.
- Identify the process an organisation must follow to receive and respond to a complaint.
Audience
No prior knowledge is needed.
Classroom and Virtual training options
Duration
1 Day
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