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Overview
This course is designed to help you develop interpersonal skills essential for both personal and professional success. The course covers various aspects of verbal and non-verbal communication, the art of making and moving conversations, techniques for remembering names, and the essentials of negotiation and influencing skills.
Course Objectives
By the end of this course, participants will be able to understand the difference between hearing and listening, improve verbal and non-verbal communication skills, and enhance interpersonal relationships. They will develop conversational skills, create powerful introductions, and remember names effectively. Participants will learn to influence and persuade others, negotiate effectively, and make impactful first impressions.
Content
Verbal Communication Skills
- Listening and Hearing: They Aren’t the Same Thing
- Asking Questions
- Communicating with Power
Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s Not What You Say It’s How You Say It
Making Small Talk and Moving Beyond
- Starting a Conversation
- The Four Levels of Conversation
Moving the Conversation Along
- Asking for Examples
- Using Repetition
- Using Summary Questions
- Asking for Clarity and Completeness
Remembering Names
- Creating a Powerful Introduction
- Using Mnemonics
- Uh-Oh…I’ve Forgotten Your Name
Influencing Skills
- Seeing the Other Side
- Building a Bridge
- Giving In Without Giving Up
Bringing People to Your Side
- A Dash of Emotion
- Plenty of Facts
- Bringing It All Together
Sharing Your Opinion
- Using I-Messages
- Disagreeing Constructively
- Building Consensus
Negotiation Basics
- Preparation
- Opening
- Bargaining
- Closing
Making an Impact
- Creating a Powerful First Impression
- Assessing a Situation
- Being Zealous without Being Offensive
You will learn how to
- Differentiate between hearing and listening and improve verbal communication.
- Enhance relationships through effective non-verbal communication and conversation skills.
- Influence and persuade others and share opinions constructively.
- Negotiate effectively and make impactful first impressions.
- … and much more
Audience
This course is suitable for individuals seeking to improve their interpersonal skills for both personal and professional settings. No prior knowledge is required.
Classroom and Virtual training options
Duration
1 Day
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