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Overview
This course will help you understand and develop emotional intelligence; a key factor in achieving personal and professional success. Through practical exercises and real-life examples, you will learn to recognise and manage your own emotions, while understanding and influencing the emotions of others.
Course Objectives
The course aims to provide a comprehensive understanding of emotional intelligence and its practical applications. By the end of the course, attendees will be equipped with tools to manage emotions, enhance workplace interactions, and make a positive impact in their professional and personal lives.
Content
What is Emotional Intelligence?
- Self-Management
- Self-Awareness
- Self-Regulation
- Self-Motivation
- Empathy
Skills in Emotional Intelligence
- How to Accurately Perceive Emotions
- Use Emotions to Facilitate Thinking
- Manage Emotions
Verbal Communication Skills
- Focused Listening
- Asking Questions
- Communicating with Flexibility and Authenticity
Non-Verbal Communication Skills
- Body Language
- It’s Not What You Say, It’s How You Say It
Social Management and Responsibility
- Benefits of Emotional Intelligence
- Articulate Your Emotions Using Languag
Tools to Regulate Your Emotions
- Seeing the Other Side
- Self-Management and Self-Awareness
- Giving in Without Giving Up
Gaining Control
- Using Coping Thoughts
- Using Relaxation Techniques
- Bringing it All Together
Business Practices (I)
- Understand Emotions and How to Manage Them in the Workplace
- Role of Emotional Intelligence at Work
- Disagreeing Constructively
Business Practices (II)
- Optimism
- Pessimism
- The Balance Between Optimism and Pessimism
Making an Impact
- Creating a Powerful First Impression
- Assessing a Situation
- Being Zealous without Being Offensive
You will learn how to
- Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
- Understand, use, and manage your emotions.
- Communicate effectively both verbally and non-verbally.
- Identify the benefits of emotional intelligence.
- Relate emotional intelligence to the workplace.
- Balance optimism and pessimism.
- Make a positive impact on others.
- … and much more
Audience
Anyone interested in improving their emotional intelligence and interpersonal skills. Suitable for all levels.
Classroom and Virtual training options
Duration
1 Day
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