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Overview
This three-day course is designed to provide participants with the knowledge and skills
required to diagnose, troubleshoot, and resolve common PC hardware and software issues.
The course will cover a wide range of topics, from identifying hardware components to
troubleshooting software problems. By the end of the course, participants will be wellequipped to handle PC troubleshooting tasks effectively
Course Objectives
By the end of this course, participants will have a thorough understanding of the core
concepts and techniques used in PC troubleshooting. They will learn how to diagnose and
resolve hardware and software issues, gaining hands-on experience with real-world
scenarios. The course will also explore best practices for maintaining and optimising PC
performance, ensuring participants are prepared to handle a variety of troubleshooting
tasks.
Content
Introduction to PC Troubleshooting
- Overview of common PC issues
- Troubleshooting methodology and tools
Hardware Components
- Identifying and understanding hardware components (CPU, RAM, storage devices, etc.)
- Diagnosing and resolving hardware issues
- BIOS/UEFI configuration and updates
Software Troubleshooting
- Operating system installation and configuration
- Diagnosing and resolving software issues (drivers, applications, etc.)
- Managing system updates and patches
Network Troubleshooting
- Basic networking concepts
- Diagnosing and resolving network connectivity issues
- Configuring and troubleshooting network devices
Best Practices and Optimisation
- Preventive maintenance and system optimisation
- Data backup and recovery
- Preparing for troubleshooting tasks in real-world scenarios
You will learn how to
- The essential knowledge and skills required for diagnosing and resolving PC hardware and software issues
- How to identify and understand hardware components and their functions
- Techniques for troubleshooting and resolving software issues
- Basic networking concepts and troubleshooting network connectivity issues
- Hands-on experience with real-world PC troubleshooting scenarios
Audience
This course is suitable for IT
professionals seeking to enhance
their troubleshooting skills,
individuals responsible for
maintaining and supporting PCs in
a workplace, and anyone
interested in gaining a
comprehensive understanding of
PC hardware and software
troubleshooting. It’s ideal for those
aiming to become proficient in
diagnosing and resolving PC
issues and optimising system
performance.
Classroom and Virtual training
options
Duration
3 Days
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