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Overview
This training course will help you build assertiveness and self-confidence through various modules designed to enhance interpersonal communication skills. It covers understanding assertiveness, overcoming obstacles, improving communication, goal setting, and handling difficult behaviours.
Course Objectives
By the end of this training course, you will be able to communicate confidently and assertively requires clear and respectful expression of thoughts. Handling difficult situations effectively involves staying calm, assessing objectively, and responding with composure and empathy.
Content
Getting Started
- Workshop Objectives
- What Does Self-Confidence Mean To You?
- What is Assertiveness?
- What is Self-Confidence?
- The Four Styles
Obstacles to Our Goals
- Types of Negative Thinking
- Case Study
- Personal Application
Communication Skills
- Listening and Hearing; They Aren’t the Same Thing
- Asking Questions
- Body Language
The Importance of Goal Setting
- Why Goal Setting is Important
- Setting SMART Goals
- Our Challenge to You
Feeling the Part
- Identifying Your Worth
- Creating Positive Self-Talk
- Identifying and Addressing Strengths and Weaknesses
Looking the Part
- The Importance of Appearance
- The Role of Body Language
- First Impressions Count
Sounding the Part
- It’s How You Say It
- Sounding Confident
- Using “I” Messages
Powerful Presentations
- What to Do When You’re on the Spot
- Using STAR to Make Your Case
Coping Techniques
- Building Rapport
- Expressing Disagreement
- Coming to Consensus
Dealing with Difficult Behaviour
- Dealing with Difficult Situations
- Key Tactics
You will learn how to
- Define assertiveness and self-confidence
- Overcome negative thinking
- Improve listening and body language skills
- Set SMART goals
- Enhance self-worth through positive self-talk
- Make strong first impressions.
- Communicate confidently and assertively
- Handle difficult situations effectively
Audience
This course is suitable for anyone looking to improve their assertiveness and self-confidence, with no prior knowledge required. Ideal for professionals and individuals seeking personal growth.
Classroom and Virtual training options
Duration
1 Day
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