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Overview
This comprehensive course will help attendees recognise, prevent, and address workplace violence and harassment. It covers identifying harassment, understanding the legal and psychological impacts, and implementing effective policies and procedures.
Course Objectives
This course aims to provide employees with the knowledge and skills to effectively prevent and address workplace violence and harassment, ensuring a safe and respectful work environment.
Content
Getting Started
- Introduction
- Workshop Objectives
What Is Workplace Harassment?
- How to Identify
- Costs to Your Business
- Legal Aspects
- Psychological Effects
Identifying the Bully
- Abusive Workplace Behaviours
- Bullying and Personality Disorders
- Narcissism
How to Handle Workplace Violence
- Types of Behaviour
- Target the Behaviour, Not the Person
- Implement an Action Plan
Risk Assessment (I)
- Understanding Anger and Aggression
- Defusing & De-escalating Strategies
- Communication Skills
- Tactical Options
Risk Assessment (II)
- Identifying the Hazard
- Assessing the Risk
- Controlling the Risk
- Evaluating & Review
Being the Victim
- What is Not Considered Bullying
- Steps to Take
Checklist for Employers
- 4 Step Process
- Addressing All Employees
- Code of Ethics
- Policy and Procedures
Interview Process
- Identify a Bully in the Interview Process
- Warning Signs
- Case Study
Investigation Process
- Advising Your Supervisor
- Lodging the Complaint
- Initial Response
- The Investigation
- The Findings
- Review & Closure
Developing a Workplace Harassment Policy
- Scope and Philosophy
- Principles
- Intent
- Options
- Informal Complaint Process
- Formal Investigation Process
You will learn how to
- Identify and define workplace harassment and violence
- Recognise and handle bullies in the workplace
- Conduct risk assessments and implement safety protocols
- Develop and enforce anti-harassment policies
- Investigate complaints effectively
Audience
This course is designed for all employees, managers, and HR professionals who need to understand and mitigate workplace violence and harassment.
Classroom and Virtual training options
Duration
1 Day
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