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Overview
This training course aims to provide a comprehensive guide to business etiquette. It covers fundamental etiquette principles, networking strategies, dining etiquette, communication skills, and international etiquette guidelines.
Course Objectives
The objective of this training course is to equip participants with a comprehensive understanding of business etiquette, including essential etiquette principles, effective networking strategies, proper dining etiquette, refined communication skills, and international etiquette guidelines.
Content
Getting Started
- Workshop Objectives
- Pre-Assignment Review
Understanding Etiquette
- Etiquette Defined
- The Importance of Business Etiquette
Networking for Success
- Creating an Effective Introduction
- Making a Great First Impression
- Minimizing Nervousness
- Using Business Cards Effectively
- Remembering Names
- The Meet and Greet
- The Three-Step Process
- The Four Levels of Conversation
Dining in Style
- Understanding Your Place Setting
- Using Your Napkin
- Eating Your Meal
- Sticky Situations and Possible Solutions
Eating Out
- Ordering in a Restaurant
- About Alcoholic Beverages
- Paying the Bill
- Tipping
Business Email Etiquette
- Addressing Your Message
- Grammar and Acronyms
- Top 5 Technology Tips
Phone Etiquette
- Developing an Appropriate Greeting
- Dealing with Voicemail
- Cell Phone Do’s and Don’ts
The Written Letter
- Thank You Notes
- Formal Letters
- Informal Letters
Dressing for Success
- The Meaning of Colours
- Interpreting Common Dress Codes
- Deciding What to Wear
International Etiquette
- General Rules
- Important Points
- Preparation Tips
You will learn how to
- Define and understand etiquette
- Recognise the importance of business etiquette
- Implement effective networking strategies
- Apply proper dining etiquette
- Master business email and phone etiquette
- Write professional thank you notes and letters
- Dress appropriately for different business occasions
- Understand and apply international etiquette guidelines
Audience
No prior knowledge is needed. This course is suitable for anyone looking to improve their understanding of business etiquette.
Classroom and Virtual training options
Duration
1 Day
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